Shipping Policy & Returns

This page explains how delivery, returns, and refunds work at Herbal-Boutique. We keep this information clear and realistic so you know exactly what to expect before placing an order.

Delivery Regions

We currently deliver to:

  • United Arab Emirates (UAE) — nationwide coverage
  • Selected Gulf (GCC) countries — subject to courier availability and customs clearance

Delivery availability may vary by product type and destination. If you are unsure whether we deliver to your location, please contact us before placing an order.

Delivery Timeframes

Estimated delivery times begin once your order is confirmed and dispatched.

Within UAE

  • Dubai: Same day or 24–48 hours (where service coverage allows)
  • Other Emirates: 2–4 business days

Gulf / GCC Countries

  • Estimated 4–7 business days, depending on destination, customs processing, and courier timelines

Please note:

  • Delivery times are estimates, not guarantees
  • Public holidays, weather, or courier delays may occasionally affect timelines

Shipping Method & Packaging

  • Orders are shipped using local and regional courier partners
  • All shipments are packed in fully discreet, plain packaging
  • No product names, health references, or claims appear on the outer package

For cross-border shipments, documentation is kept neutral and customs-safe.

Shipping Charges

  • Shipping fees are calculated based on the delivery region
  • Rates are shown clearly at checkout before payment
  • A free-shipping threshold may be introduced in the future once operations scale

Returns Policy

Due to the nature of wellness and supplement products, we follow strict safety and hygiene standards.

Returns are accepted only if:

  • The item is unused and unopened
  • The product is damaged, defective, or incorrect due to an error on our side
  • The return request is made within 48 hours of delivery

Returns are not accepted if:

  • The product has been opened or used
  • The seal is broken
  • The issue is based on personal preference or expectations

All return requests are reviewed on a case-by-case basis.

Refund Rules

  • Approved refunds are issued to the original payment method
  • Refund processing typically takes 7–10 business days after approval
  • Shipping fees are non-refundable, unless the issue resulted from our error

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit, depending on the situation.

Order Issues & Support

If there is any issue with your order — delivery, packaging, or product condition — please contact us promptly.

Contact Method:

When contacting us, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos (if the item arrived damaged or incorrect)

A Note on Transparency

Herbal-Boutique operates as a retail wellness store, not a medical provider. Our shipping and returns policies are designed to balance customer fairness, product safety, and regulatory compliance.

If you have questions before placing an order, we encourage you to reach out — clarity always comes first.