Privacy Policy

Last Updated: 11 February 2026

Section 1 — Introduction

Who We Are

Herbal-Boutique Matjar UAE (“Herbal-Boutique”, “we”, “our”, “us”) operates the website:

We are a UAE-based online wellness retail store serving customers across the United Arab Emirates and selected GCC destinations.

What This Policy Covers

This Privacy Policy explains how we collect, use, process, and protect personal information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this policy.

Section 2 — Information We Collect

We collect information in the following categories:

A. Information You Provide

When placing an order or contacting us, you may provide:

Full name
Email address
Phone number
Shipping and billing address
Order details
Communication messages
Payment information (processed securely by third-party payment providers)

We do not directly store full card details on our servers.

B. Automatically Collected Data

When you browse our website, certain technical data may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Referring pages
Cookies and usage data

This information helps maintain website functionality and improve user experience.

C. Order & Transaction Data

When you place an order, we may store:

Products ordered
Delivery details
Payment confirmation status
Order history
Customer service communications

This information is retained for operational, accounting, and compliance purposes.

Section 3 — How We Use Your Information

We use collected information for legitimate business purposes, including:

Processing and confirming orders
Delivering products through courier partners
Providing customer support
Managing returns and refund requests
Improving website functionality and performance
Preventing fraud or misuse
Meeting accounting, tax, and legal compliance requirements

We do not use personal data for manipulative profiling or aggressive marketing practices.

Section 4 — Payment Processing

Online payments are handled by established third-party payment processors.

Card details are processed securely through encrypted payment gateways.
Herbal-Boutique does not store full credit or debit card information.
Cash on Delivery (COD) orders are processed through authorized courier partners.

Payment data handling is governed by the respective payment provider’s privacy and security policies.

Section 5 — Shipping & Third-Party Sharing

To operate our services, limited personal data may be shared with:

Courier and logistics partners
Payment gateway providers
Website hosting and technical service providers
Government or legal authorities when required by law

We share only the minimum information necessary to complete transactions and fulfill obligations.

We do not sell personal data to third parties.

Section 6 — Cookies & Tracking

Our website uses cookies to ensure proper functionality.

Essential Cookies

Required for:

Cart functionality
Checkout process
Account login sessions

These cookies are necessary for website operation.

Analytics Cookies

We may use analytics tools (such as Google Analytics via Site Kit) to understand:

Website traffic
User behavior patterns
Page performance

This data is aggregated and not used to personally identify visitors.

Marketing Cookies

If used in the future, marketing cookies may help measure advertising effectiveness.

Users can disable cookies in their browser settings. Please note that disabling essential cookies may affect website functionality.

If a cookie banner is displayed, user preferences and consent settings are respected.

Section 7 — Data Retention

We retain personal data only as long as necessary for:

Order fulfillment
Accounting and tax requirements
Legal compliance
Dispute resolution

Order records may be retained in accordance with UAE regulatory and accounting obligations.

Customers may request account deletion, subject to legal retention requirements.

Section 8 — Your Rights

Even though Herbal-Boutique operates from the UAE, we respect internationally recognized privacy principles.

You may have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of personal data (where legally permissible)
Withdraw consent where applicable
Lodge a complaint with a relevant data protection authority

To exercise these rights, please contact us using the details provided below.

Section 9 — Data Security

We implement reasonable technical and organizational measures to protect personal information, including:

Secure hosting infrastructure
SSL encryption on our website
Restricted access to sensitive data
Encrypted payment processing via third-party gateways

While we take appropriate security measures, no online system can guarantee absolute security.

Section 10 — International Transfers

Because we serve customers across the UAE and selected GCC countries, and use third-party service providers, personal data may be processed outside the UAE depending on:

Payment processors
Hosting infrastructure
Technical service providers

Such processing is carried out in accordance with applicable legal and contractual safeguards.

Section 11 — Contact Information

If you have questions about this Privacy Policy or your personal data, please contact:

Herbal-Boutique Matjar UAE
Website: https://herbal-boutique.com/
Email: info@herbal-boutique.com
WhatsApp: +971 55 377 5763
Address: Al Furjan East, Dubai Style Zone F, Villa 234, Dubai, UAE

Section 12 — Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically.