FAQ’s

Section 1: Intro

This page answers common questions about ordering, delivery, payments, and product handling at Herbal-Boutique.
We are a UAE-based online wellness store with clear processes and accessible customer support.
If you need further help, our team is available to guide you through any step.

Section 2: Orders & Account

How do I place an order?

You can place an order directly through our website by selecting your product, adding it to the cart, and completing checkout. The process is designed to be clear and straightforward.

Do I need an account to order?

No. You can place an order as a guest. Creating an account is optional and allows you to view order history and manage details more easily.

Can I track my order?

Yes. Once your order is confirmed, tracking details are shared when available. You can also contact our support team if you need assistance with order status.

Can I modify or cancel an order?

If your order has not yet been processed or dispatched, changes may be possible. Please contact our support team as soon as possible via WhatsApp or email so we can check the order status.

Section 3: Shipping & Delivery

Where do you deliver?

We deliver nationwide across the UAE. Selected Gulf destinations may also be available based on location and courier coverage.

How long does delivery take?

  • Dubai: Same day or within 24–48 hours (depending on location and order timing)

  • Other Emirates: Usually 2–4 business days

Delivery timelines may vary slightly due to courier operations or public holidays.

Is same-day delivery available in Dubai?

Same-day delivery may be available within Dubai where courier coverage allows. Availability depends on order timing and delivery area.

Is the packaging discreet?

Yes. All orders are shipped in plain, discreet packaging.
No product names, health references, or claims appear on the outer packaging.

Section 4: Payments

What payment methods are available?

We currently accept:

  • Cash on Delivery (COD) in selected regions

  • Debit and credit cards

  • PayPal

Available options may vary based on delivery location.

Is Cash on Delivery available?

Cash on Delivery is available within the UAE and selected supported locations. Availability is shown during checkout.

Are online payments secure?

Online payments are processed through established payment gateways using standard security and encryption measures. Herbal-Boutique does not store card details.

Section 5: Products & Usage

Are your products medicines?

No. Our products are wellness and lifestyle support supplements. They are not medicines and are not intended to diagnose, treat, or cure any condition.

Can I use supplements without consulting a doctor?

Supplements are generally used as part of everyday wellness routines. If you have specific health concerns, are pregnant, nursing, or taking prescription medication, it is advisable to consult a qualified healthcare professional before use.

Are ingredients listed?

Yes. Ingredient information and usage guidance are clearly listed on each product page so customers can make informed choices.

Clear disclaimers and usage notes are provided where applicable.

Section 6: Returns & Refunds

What is your return policy?

Returns are reviewed on a case-by-case basis, depending on product type and condition.

Can supplements be returned?

For safety and hygiene reasons, supplements are generally not returnable once opened or used. Unopened items may be eligible for review under specific circumstances.

How long do refunds take?

If a refund is approved, processing time depends on the original payment method and the payment provider’s internal timelines.

Section 7: Contact & Support

How can I contact Herbal-Boutique?

You can reach our customer support team through:

What are your customer support hours?

Support is available during standard business hours. Response times may vary depending on inquiry volume, but all messages are reviewed and addressed as promptly as possible.