Payment & Security

At Herbal-Boutique, payment safety and data protection are treated as core trust responsibilities — not optional features. This page explains how payments are handled and how your information is protected.

Secure Website & Data Protection

  • Our website is protected with SSL (Secure Socket Layer) encryption
  • All data exchanged between your browser and our servers is encrypted
  • This helps prevent unauthorized access, interception, or misuse of personal information

You can verify this at any time by checking the lock icon in your browser’s address bar.

Payment Security Standards

We do not store or have access to your full card details.

  • Card payments are processed through secure, PCI-compliant payment gateways
  • Sensitive payment information is handled directly by trusted payment providers
  • Herbal-Boutique only receives confirmation of payment status, not card data

This structure reduces risk and ensures industry-standard protection.

Available Payment Methods

Payment options may vary by region and order type.

Currently supported methods include:

  • Cash on Delivery (COD) — available in the UAE and selected regions
  • Debit / Credit Cards
  • PayPal

All available payment methods are clearly displayed at checkout before you complete your order.

Payment Badges & Trust Indicators

During checkout, you may see security and payment badges representing:

  • SSL-secured checkout
  • Card payment networks (e.g. Visa, MasterCard)
  • Trusted payment processors

These badges indicate that your transaction is processed through recognized and secure systems.

Refund Assurance

If a refund is approved according to our Shipping & Returns Policy, we ensure:

  • Refunds are processed using the original payment method whenever possible
  • Refund handling is transparent and traceable
  • Processing typically takes 7–10 business days after approval

For Cash on Delivery (COD) orders, refunds may be issued via:

  • Bank transfer
  • Store credit (where applicable)

We do not delay or withhold approved refunds unnecessarily.

Fraud Prevention & Order Review

To protect both customers and the business:

  • Orders may be reviewed for unusual activity
  • Additional verification may be requested in rare cases
  • Suspicious or incomplete orders may be delayed or cancelled for safety reasons

This helps prevent fraud and protects legitimate customers.

Questions or Concerns

If you have any questions about payments, refunds, or security, you can contact us directly.

Preferred Contact:

We believe clear communication builds trust — before and after checkout.